SECTION A

Privacy Policy

Zani Africa (“Company,” “we,” “our,” “us”) is committed to safeguarding your Personal Information. This Privacy Policy explains how we collect, use, and protect your data when you visit or purchase from our platform (“Site”). By interacting with our Site, you accept and consent to the practices outlined in this Privacy Policy. This document is structured into two regional sections: South Africa and Europe (United Kingdom and Netherlands), to address the specific legal frameworks applicable in these regions.

South Africa

Zani Africa is committed to compliance with the Protection of Personal Information Act (POPIA) and ensuring the lawful processing of Personal Information. This policy outlines how we manage Personal Information responsibly to build trust and transparency with our users.

The data we collect supports the seamless operation of our platform, ensuring a user-friendly experience and compliance with local regulations. This Privacy Policy complements other terms and notices issued by us, such as terms of service, and applies exclusively to interactions within South Africa.

1. Age Restrictions and Consent

Our platforms are intended for use by individuals aged 18 and older. If you are a minor, consent must be explicitly provided by a parent or legal guardian before engaging with our Site. We may request documentation to verify this consent. Failure to provide such proof may result in restricted access to our services.

Additionally, the sale of age-restricted products, such as alcohol or tobacco, requires verification of the buyer’s age upon delivery. Failure to comply will lead to the cancellation of the transaction.

2. Data Collection and Usage

We collect Personal Information to enhance the user experience, support transactions, and comply with legal obligations. This includes:

Personal Identification: Name, email address, contact details, and physical address.
Technical Information: Device type, browser type, operating system, and IP address.
Transactional Data: Purchase details, payment methods, and order history.
Marketing Preferences: Information related to newsletters, promotions, and other communications.

This data is collected through forms, cookies, user interactions, and analytics tools. Where required, we seek your explicit consent before collecting sensitive information.

3. Cookies and Tracking Technologies

Cookies are small text files placed on your device to enhance functionality and user experience. These cookies help us:

Personalise content based on your preferences.
Analyse site performance and user behavior.
Improve platform security.

You can manage cookie preferences via browser settings. Please note that disabling cookies may affect your browsing experience.

4. Retention and Security of Information

Your Personal Information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. We adopt industry-standard security measures, including encryption, secure servers, and regular audits, to protect your data from unauthorized access, alteration, or loss.

5. Direct Marketing and Opt-Out

We may use your information to send promotional content, updates, and special offers. You have the right to opt out of such communications at any time by:

Clicking the “unsubscribe” link in emails.
Updating your marketing preferences in your account settings.
Contacting our support team directly.

6. Sharing Personal Information

We only share your data under the following circumstances:

Service Providers: Third-party partners supporting payment processing, delivery, or technical services.
Legal Compliance: Disclosures required by law or regulatory authorities.
Business Operations: Entities aiding in promotional or operational activities.

All third parties are bound by confidentiality agreements and are prohibited from using your data for unauthorised purposes.

7. International Data Transfers

Where necessary, your information may be transferred outside South Africa. We ensure that such transfers comply with POPIA and that the receiving entity upholds adequate data protection standards.

8. Your Rights Under POPIA

POPIA stands for the Protection of Personal Information Act, a South African law designed to protect the personal information of individuals. It promotes transparency and accountability in how organisations collect, process, store, and share personal data. You have the following rights concerning your data:

Access: Request a copy of the data we hold about you.
Correction: Update incomplete or inaccurate data.
Deletion: Request data removal when no longer necessary.
Objection: Restrict data processing for specific purposes.

To exercise your rights, contact our Data Protection Officer at [Ops@zaniafrica.co].

SECTION B

Europe (UK and Netherlands)

In compliance with the General Data Protection Regulation (GDPR), Zani Africa ensures the protection of your Personal Information when operating within the European Economic Area (EEA), including the United Kingdom and Netherlands. This section supplements our global privacy practices and addresses specific rights and obligations under GDPR.

1. Legal Basis for Processing

We process your data based on the following legal grounds:

Consent: When you voluntarily provide Personal Information.
Contractual Necessity: To fulfill obligations related to transactions or services.
Legal Compliance: Adhering to applicable laws and regulations.
Legitimate Interests: Enhancing user experience and delivering personalized marketing.

2. Age Restrictions and Consent

Users under the age of 18 require verified consent from their legal guardians. We take reasonable steps to ensure that no data belonging to minors is collected without proper authorization.

3. Data Collection Scope

We collect and process the following types of data:

Personal Details: Name, email, address, and phone number.
Activity Data: Browsing behavior, IP address, and device-specific details.
Transactional Records: Payment details, order history, and purchase preferences.

This information is used to enhance service delivery, process orders, and improve platform security.

4. Data Retention and Security

We retain Personal Information only as long as necessary for the purposes outlined in this policy. Security measures, including encryption, access controls, and intrusion detection systems, are employed to safeguard your data.

5. User Rights Under GDPR

GDPR stands for the General Data Protection Regulation, a legal framework adopted by the European Union to protect personal data and privacy. It applies to all organizations operating within the EU or targeting EU citizens. Under GDPR, you are entitled to:

Access: View the Personal Information we hold.
Correction: Rectify inaccurate or incomplete data.
Erasure: Request data deletion when no longer required.
Restriction: Limit processing under specific circumstances.
Portability: Transfer your data to another service provider.
Objection: Stop data processing for direct marketing.

To exercise these rights, email our Data Protection Officer at [email protected].

6. Data Transfers and Third-Party Sharing

Personal Information may be shared with trusted third parties within the EEA or transferred internationally under GDPR-compliant safeguards. This includes:

Service Providers: Supporting technical and operational tasks.
Legal Obligations: Sharing data to meet statutory requirements.

All data transfers are governed by Standard Contractual Clauses (SCCs) or equivalent safeguards.

7. Cookies and Analytics

Cookies are used to enhance your experience and monitor website performance. You will be prompted to accept or reject cookies when visiting our Site. Analytics tools are employed to gather anonymized data for improvement purposes.

8. Complaints and Supervisory Authority

If you believe your rights under GDPR have been violated, you may lodge a complaint with the relevant supervisory authority:

United Kingdom: Information Commissioner’s Office (ICO). Website: ico.org.uk.
Netherlands: Autoriteit Persoonsgegevens. Website: autoriteitpersoonsgegevens.nl.

For further assistance, contact us at [Ops@zaniafrica.co].