Professional Plan: Contractual Agreement

This vendor subscription plan agreement is entered between Zani Africa, a Company registered under the laws of South Africa, hereinafter referred to as the “Company or Zani Africa” and the undersigned vendor, hereinafter referred to as the “Vendor.”

Subscription Plan: The Vendor hereby subscribes to the “Professional Plan” offered by the Company. This subscription plan enables the Vendor to list and sell products on the Company’s online platform.
Subscription Fee: The Vendor agrees to pay a monthly subscription fee of R299 for the Professional Plan, which is not refundable. This fee will be automatically charged to the Vendor’s designated payment method on a monthly basis. The payment plan is set in motion after your first payment is made.
Subscription Term: This Agreement takes effect upon the subscription’s effective date (signifying the Vendor’s successful creation of a Vendor account and access to the Vendor Portal) and shall continue on a month-to-month basis. The Vendor reserves the right to terminate this Agreement with a 14-day notice, providing flexibility and transparency in the ongoing collaboration between the Vendor and Zani Africa.
Features and Limitations: The Professional Plan encompasses a range of features outlined both on the Company’s website and detailed below. The Vendor acknowledges that while the Professional Plan offers substantial benefits, it does have certain limitations. Moreover, the Company commits to providing early access to new features, ensuring a continuous enhancement of the plan’s offerings.

– Product upload to Zani Africa catalog
– Product Variation Support
– Analytics and reporting
– Zani Fulfilment Plan
– Inventory management
– Unlimited product upload
– Top placement on product detail pages
– Sell in additional categories
– Early access to new features
– Run promotions including free shipping
Run promotions including free shipping: To implement the free shipping promotion, the vendor agrees to extend this special offer to customers with a minimum purchase value of R500 ZAR or more.
Selling Fees: The vendor acknowledges and comprehends that a fundamental selling fee of 10% per item sold will be charged. This fee will be calculated based on the gross sale for each respective item/month.
Payment Terms: The Vendor undertakes to maintain updated payment information and ensure adequate funds are available to cover the subscription fee. In the event of non-payment, the Company reserves the right to suspend or terminate the Vendor’s access to the platform, with a notice period of 14 days before suspension.
Withdrawal: Zani Africa processes net sales payments requested by the vendor within 3 working days. This 3-day period commences from the day of the requested application. Net sales, in the context of these payments, refer to the total revenue generated from sales, accounting for deductions, returns, allowances, and discounts. Essentially, net sales reflect the actual revenue earned from the sale of products or services, providing a clear measure of a company’s financial performance and growth after necessary adjustments are made. This streamlined payment processing timeframe ensures a transparent and efficient financial transaction.

8.1. Before initiating a withdrawal payment, kindly ensure that your store maintains a minimum balance of 1000 ZAR to proceed with your withdrawal request. Additionally, as part of the agreement, vendors are required to allow 3 working days following the sale of a product before requesting a withdrawal from Zani Africa. This timeframe is in place to facilitate any necessary adjustments or address potential issues related to the sale.
Vendor Portal: The Vendor will have access to the Vendor Portal to effortlessly list products and leverage all features provided under the current Professional Plan. The vendor commits to using the Vendor Portal in compliance with Zani Africa’s Terms & Conditions and Privacy Policy.
Product listing: The Vendor agrees to abide by the Company’s listing policies and guidelines as outlined in the Privacy policy. The Company reserves the right to remove any listings that violate these policies.

10.1. Product upload: For an optimal presentation on our platform, kindly upload product images against a white background with dimensions of 1080×1080 or 700×700 pixels. All products must be clear and visible. Failure to comply may result in non-approval for listing on the Zani storefront.
Termination: The Vendor can terminate this Agreement with a 14-day notice. The Company may terminate the Agreement immediately for breach of terms, violation of policies, or other reasons as outlined in the Terms of Service. To cancel your subscription plan, kindly utilise your Vendor’s Portal or send your request to info@zaniafrica.co This will enable our dedicated team to promptly begin the cancelation process for you.
Confidentiality: Both parties agree to keep confidential any proprietary information disclosed during the term of this Agreement.
Ownership: The Vendor warrants to have the legal right to list the products and the use of these products does not infringe upon any third-party intellectual property rights.
Pricing: The vendor shall accurately provide a detailed pricing list for the Products on the store, including any applicable taxes, shipping fees, or other charges.
Minimum Product Price Requirement: The vendor complies to our store policy requirements, all products to be listed at a minimum price of R300. We kindly request your cooperation in adhering to this standard.
Orders: The Vendor shall fulfil orders placed through the Website promptly and in accordance with the Company’s policies.
Quality Assurance: The vendor shall ensure that the Products meet all applicable quality standards and specifications (Africa made) as agreed upon by the parties.
Zani Africa Fulfilment: Grow your business with Zani Africa fulfilment plan. When a customer places an order, our dedicated fulfilment specialists at Zani Africa take charge of the entire process – from collecting (please refer to our Shipping and Delivery section below) and packing to shipping the products. Not only that, we handle customer service and manage returns for those orders. The Vendor can cancel the fulfilment by Zani Africa within a 7 days notice if they wish to.

16.1. The Vendor commits to assuming complete responsibility for ensuring the delivery of products that meet high-quality standards, free from defects.

16.2. Zani Africa reserves the right to suspend your account within a 30 days notice period in the event of numerous customer complaints or unfavourable reviews arising from dissatisfaction with your products, and delivery services. This measure is taken to maintain the overall satisfaction and trust of our valued customers within the Zani Africa community. It underscores the importance of consistently delivering products that align with the quality expectations set by both Zani Africa and its discerning customer base.
Shipping and Delivery: Vendors play a crucial role in the smooth flow of the supply chain. The Vendor takes full responsibility of providing Zani Africa products upon collection in a timely and professional manner. This involves correct packaging with bubble wrapping to shield the products from any potential knocks or damage. It is imperative for vendors to guarantee that, upon collection by Zani Africa specialists, the products are in great condition without any defects or compromise. Vendors are expected to take full accountability for the integrity of the items.

17.1. Once the products are in Zani Africa’s possession, we take on the responsibility of promptly dispatching them to the designated customers. This streamlined approach ensures that customers receive their orders expeditiously and in excellent condition, contributing to an overall positive and efficient shopping experience.

17.2. For Johannesburg Residents: Please grant Zani Africa the authorisation to carry out the final sealing of your parcel. Our dedicated inspection team conducts a meticulous verification process, checking for any defects and ensuring that the products are in optimal condition before dispatching them to our valued clients.

17.3. Upon completion of the inspection process, Zani Africa promptly dispatches the products to the designated customer. This streamlined approach ensures that customers receive their orders expeditiously and in excellent condition.

17.4. It’s important to note that Zani Africa collects shipping payments directly from customers to facilitate the shipment processes, streamlining the logistics and ensuring a seamless experience for all parties involved. This efficient handling of shipping payments contributes to the overall effectiveness of our supply chain management.

17.5. Zani Africa employs the following shipment structure for all customer purchases, read here.

17.6. This structured approach ensures a consistent and reliable shipping experience for our customers. If you have any specific inquiries or require further details regarding our shipment process, please feel free to reach out to our customer support team using the following email address – info@zaniafrica.co
Defects: The Vendor acknowledges and commits to dispatching products to the Company free from any potential defects. It is understood that during the inspection process, products identified with defects will not be forwarded to the customer but will instead be returned to the Vendor. The Vendor further agrees to promptly address and rectify any identified defects, ensuring that only quality products reach the end customer. This cooperative approach contributes to maintaining the high standards expected by both the Company and its clientele.
Important Notice: Zani Africa applies a base fee to the Vendor, calculated according to the weight of the product (in Kg) in cases where defects are identified by the customer and a return process has been initiated. This fee is intended to cover the additional handling and processing involved in addressing defects. Vendors are strongly encouraged to prioritise the quality assurance of their products to prevent incurring such fees.
Contact Information:The Vendor agrees to provide accurate and up-to-date contact information, including a valid email address for communication purposes.

By agreeing to the terms outlined above, you hereby express your consent to abide by and fulfil the stipulations of the agreement at all times. Additionally, you commit to adhering to our Privacy Policy and Terms and Conditions in a contractual capacity. This contractual commitment ensures the mutual understanding and compliance necessary for a harmonious and secure business relationship between the parties involved.