FAQs
Frequently asked questions
General
We currently operate in South Africa for any enquiries please contact Info@zaniafrica.co
We’re an online marketplace connecting various African brands across the continent to showcase their products on a platform that celebrates African authenticity and diversity. Read more About us.
You can reach us using our general email address, info@zaniafrica.co, and our team will direct your inquiry to the appropriate department. Alternatively, you can contact us via our WhatsApp channel at +276 88 689 534.
Sellers guide
To kickstart your store on Zani Africa, simply visit www.zaniafrica.co/sell-on-zani and follow the guided steps.
We prioritise the growth of African commerce in the continent… From startups to seasoned businesses. Showcasing hand-crafted items and authentically African products. You can learn more here: About us
We do not own any of the products listed in our online store. Instead, we showcase products from various vendors and use cutting-edge technology to attract targeted traffic. Our goal is to enhance your brand visibility and boost your sales through our platform.
Simply get in touch with your account manager or send your request to Info@zaniafrica.co
Simply get in touch with your account manager or send your request to Info@zaniafrica.co
Account
On the home page, click on the account icon located on the right side of your screen next to the ‘cart’ icon and click the ‘Lost your Password’ icon. This option will allow you to initiate the password reset process.
You may terminate your seller account at any time by following our account closure process by sending your request to Info@zaniafrica.co
Shipping
- Follow the menu options to login to your account
- Visit your account dashboard
- Click on orders
- Make the necessary changes and save
While our standard delivery window is 3-7 days, we recommend customers to refer to the individual seller/vendor shipping policies for specific guidelines. Some vendors may have a delivery window of 3 to 10 business days due to backorder options. Read more here [Shipping and Delivery Policy – ZANI AFRICA
Visit track my order and type your order tracking number onto the courier guy tracking system.
Please note there’s a difference between your order tracking number and your order number. Once you complete your purchase, you will receive an order number, thereafter once the designated vendor ships your product, you will then receive an order tracking number.
Payment
We use a third-party payment gateway to ensure maximum security for transactions on Zani Africa. This gateway supports Visa, MasterCard, American Express, and EFT.
Your payments are secured through third-party fintech companies like Paystack and PayPal.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Read more on our return policy.
To initiate a return, you can contact us at Info@zaniafrica.co, please allow 1 working day for our dedicated team to get back to you. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at Ops@zaniafrica.co
Returns accepted for 7 days at a cost of R120.00 (flat rate) pickup service.
Still have a question?
Please contact us using the below email for more information.
Info@zaniafrica.co